Knowledgebase
6 articles in this topic
Virus?
Our software is created in a virus free environment and is checked for viruses as part of the final rendering process. If you are getting a virus indication eit
234 views
Can I call you to get support?
Sorry, we do not offer phone support. Our support is handled remotely so there is no way to provide phone support. All support is handled via this ticket system
474 views
Mac won't open the file. saying malware or developer not identified.
You might be seeing a message like " Realbooks Software 5.02m.pkg cannot be opened because it is from an unidentified developer. Mac OS cannot verify that this
5748 views
File won't unzip on My Mac
This is a known bug in the MAC OS. Ridiculous. Zip files are only the most common file types on the planet yet Apple has managed to screw it up. Most people hav
691 views
Download Issues
All of our downloads are provided via Amazon's S3 servers. These are rock solid and 99.9% dependable. If you are having trouble downloading then it is recommend
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Where are the other downloads I purchased
Those are in the customer dashboard area where you originally downloaded the Volume 1. As was mentioned on the Thank You Page, there is around a 20 minute delay
1116 views